Privacy Policy
At Lumo Medicals, we value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website and services.
1. Information We Collect
- Personal Information: When you contact us through our chat service or request a quote, we may collect your name, email address, phone number, company information, and any other details relevant to fulfilling your request or order.
- Non-Personal Information: We also collect data such as browser type, IP address, and website usage information to enhance your browsing experience and improve our services.
2. How We Use Your Information
- To facilitate communication between you and a sales representative, ensuring accurate and timely order fulfillment.
- To provide customer support, respond to inquiries, and assist with product-related information.
- To improve our website, services, and product offerings.
- To send updates related to our product portfolio, new services, or promotions, provided we have obtained your consent.
3. Data Protection
- We employ secure systems to protect your personal information from unauthorized access, alteration, or disclosure.
- All payment information, where applicable, is encrypted and processed securely through trusted payment gateways.
4. Sharing of Information
- We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with trusted service providers necessary to fulfill orders (e.g., logistics partners) or comply with legal requirements.
5. Cookies
- Our website uses cookies to enhance user experience and personalize content. You may disable cookies through your browser settings, but this may affect some functionality of the site.
6. Your Rights
- You have the right to request access to, correction of, or deletion of your personal information. For such requests, please contact us directly.
7. Policy Updates
- We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of our website constitutes acceptance of the updated policy.